Resume
Sumary
Amine Hachani
Technical Support Engineer with 5+ years of experience providing L1/L2 support in the web hosting industry. Extensive hands-on experience with cPanel/WHM administration, Linux server environments, and SSH-based troubleshooting. Skilled in diagnosing production issues through log analysis (Apache, Nginx), resolving DNS and email delivery errors, configuring hosting environments, and supporting CDN integrations. Familiar with CloudLinux, LiteSpeed, server security tools, and firewall configurations. Strong problem-solving abilities combined with clear, customer-focused communication for both technical and non-technical users.
- contact@hachani.net
Education
Bachelor of science in Business computing
The Higher Institute of Management of Gabès
Skills
Technical Communication
Linux CLI
Cloudflare
Grafana
Jira
DNS & Domain Management
Log analysis
Query Monitor
REST APIs
Wordpress
JavaScript
HTML & CSS
MySQL
Apache
Nginx
LiteSpeed
Intercom
Zendesk
PHP
Slack
Postman
MailChannels
Imunify360
n8n
Zapier
AWS
Kubernetes
LANGUAGE SKILLS
English : C1 ( IELTS Academic )
French : C1
Arabic : Native
Professional Experience
Technical Support Engineer
04/2025 - Present
Oevio Solutions , Remote
- Partnered with enterprise and developer clients to onboard and integrate APIs into production workflows, reducing time-to-value and driving successful product adoption across a portfolio of high-value accounts.
- Diagnosed and resolved complex technical issues across REST APIs, relational databases, and automated workflows, cutting average resolution time and minimizing friction across the customer lifecycle.
Senior Technical Support Specialist
04/2023 - 04/2025
Hostinger , Remote
- Provided advanced L1/L2 technical support to a global customer base, resolving complex web hosting issues via live chat and ticketing systems. Administered cPanel/WHM environments, handling account provisioning, DNS zones, SSL, email routing, and database management. Diagnosed server-side issues using SSH and Linux command-line tools, analyzing Apache/Nginx, PHP, and mail logs to identify root causes. Assisted customers with CDN integration, deployment troubleshooting, and performance optimization, while documenting technical cases and escalating server-level issues to engineering teams to enhance system reliability and reduce recurring incidents.
Technical Support Engineer
08/2020 - 04/2023
Artzmen , Ariana, Tunisia
- Served as the primary technical partner for sellers, developers, and engineering teams integrating REST APIs into production online store and marketplace environments. Diagnosed and resolved application-level issues by analyzing server logs, API responses, and runtime errors to ensure seamless data exchange and system reliability. Monitored production environments, addressed deployment errors and performance bottlenecks, and documented recurring issues and system architecture to streamline troubleshooting and support processes.
Skills
I’m someone who enjoys taking initiative, learning on the go, and finding creative ways to solve problems. I value efficiency, adaptability, and bringing a positive, collaborative attitude to every team I work with. I believe that steady effort and curiosity are what drive growth both personally and professionally.
Linux & SSH Troubleshooting
I work with Linux server environments via SSH to diagnose and resolve performance issues, service failures, and misconfigurations. This includes analyzing logs, adjusting configurations, and optimizing server resources.
Technical Support & Customer Service
I provide clear, actionable guidance to clients via ticketing systems and live chat, translating complex technical issues into simple solutions. I maintain high customer satisfaction through patience, persistence, and precise troubleshooting.
Cloud & Containers
I provision and manage infrastructure on AWS using services like EC2, S3, and Lambda, and containerize applications with Docker. I set up reliable, reproducible environments and handle deployments, scaling, and basic networking configurations.
AI Workflow Automation
I design and deploy automated workflows using tools like n8n, Make, and Zapier. connecting APIs, databases, and services to eliminate manual processes and streamline business operations end-to-end.
AI Chatbot & Agent Development
I build intelligent conversational agents and autonomous AI systems using RAG pipelines, vector databases, and LLM APIs. From scoped chatbots to multi-step agents, I deliver solutions that understand context and act reliably.
AI API Integration
I integrate LLM APIs (including OpenAI, Anthropic, and open-source models) into applications and pipelines. I handle prompt engineering, token management, streaming, and chaining calls to build production-grade AI features.
Contact
Location:
Tunisia
Email:
contact@hachani.net
Call:
+1 (202) 5282623